1. Overview

At 3DGIFI, we want you to be completely satisfied with your purchase.
Our refund and return policy is valid for 14 days from the date you receive your order.
If more than 14 days have passed, we unfortunately cannot offer you a full refund or exchange.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused, in the same condition as when you received it.
  • It must be returned in its original packaging.

3. Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary products.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Downloadable software products.
  • Certain health or personal care items.

4. Proof of Purchase

To complete your return, you must provide a receipt or proof of purchase.
Please do not send your purchase directly to the manufacturer.

5. Partial Refunds

Partial refunds may be granted if:

  • A book shows obvious signs of use.
  • A CD, DVD, cassette, vinyl record, or software product has been opened.
  • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • The item is returned more than 14 days after delivery.

6. Refund Process

Once your return is received and inspected, we will email you to confirm receipt and let you know if your refund is approved or denied.
If approved:

  • Your refund will be processed to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company (there may be a delay before the refund is posted).
  3. Contact your bank (processing times vary).
    If you’ve done all this and still have not received your refund, contact us at contact@3dgifi.ma.

8. Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

9. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at contact@3dgifi.ma and send your item to:
📍 [Your physical address]

10. Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

11. Shipping Returns

To return your product, mail it to:
📍 [Your physical address]

Conditions:

  • You are responsible for paying your own return shipping costs. These costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from it.
  • Delivery times for exchanged products may vary by location.
  • For expensive items, we recommend a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

12. Contact Us

For any questions about our Refund & Return Policy:
📧 Email: contact@3dgifi.ma